FAQs

Frequently Asked Questions (FAQs) about BoardEffect^®

• How will my board learn how to use BoardEffect^®?
• My board is not very tech-savvy. Is BoardEffect^® still appropriate?
• What hardware and software are required to run BoardEffect^®
• Can board members save scheduled events from the BoardEffect^® calendar to their personal calendar software?
• How long does it take from the time we sign up to launch BoardEffect^®?
• Will my data be secure in BoardEffect^®?
• What is the document storage limit?
• Does BoardEffect^® offer an iPad App?

1. How will my board learn how to use BoardEffect^®

Basic training for administrators and an orientation session for your full board is included in the price for BoardEffect^®. The training sessions are provided remotely via webinar.

In addition, Matrix on Board can provide on-site, hands-on training at a reasonable cost.

2. My board is not very tech-savvy. Is BoardEffect^® still appropriate?

BoardEffect^® is designed to be very user-friendly. You do not need to have any special technical knowledge to use BoardEffect^®. The layout, navigation, and user interface have been fully tested and refined with novice users in mind.

3. What hardware and software are required to run BoardEffect^®?

There is no special hardware required to run BoardEffect^®. Any computer connected to the Internet will do. There is no software to install to run BoardEffect^® since it uses your existing web browser. BoardEffect^® runs on all recent versions of Internet browsers, such as Internet Explorer, Mozilla Firefox, Safari, Google Chrome, and Opera.

4. Can board members save scheduled events from the BoardEffect^® calendar to their personal calendar software?

Yes, BoardEffect^® synchronizes with most calendar software that uses “icalendar” files, including MS Outlook®.

5. How long does it take from the time we sign up to launch BoardEffect^®?

Your BoardEffect^® portal is setup within 48 hours of your request or purchase. We will then setup a convenient time to conduct the training session for your administrators.

6. Will my data be secure in BoardEffect^®?

Your BoardEffect^® application is housed in a state of the art server facility. Data is stored in a fire-walled database using 2048 bit SSL (secure socket) encryption to protect any information sent between the server and web browser. The web server is built on Apache and uses the latest versions of OpenSSL (SSL security library).

The server is monitored 24/7, including 24/7 port monitoring. In addition, each user is required to enter a unique password to access the BoardEffect^® tool. For more details about BoardEffect^®, read “How We Ensure BoardEffect^® Security is Secure.”

7. What is the document storage limit?

Documents of all types can be stored in your resources/elibrary. PowerPoint files, spreadsheets, word-processing documents, PDF’s, audio and video files. BoardEffect^® offers you unlimited storage space as part of your basic annual fee — there are no additional fees for storage space.

8. Does BoardEffect^® offer an iPad App?

Yes, BoardEffect’s free iPad App is available through the Apple App Store exclusively for the iPad.  The App allows directors to automatically download and annotate their meeting packets for upcoming board and committee meetings, and bring the device with them to the meeting instead of a paper packet.